Great brands and products come from all over the world. The location of a company, or the origin of a product may give us an idea of the quality, but it doesn't tell the whole story. That's where we come in. Before we agree to work with any brand, we screen them and their products for quality. We can't disclose the exact details of this screaming process, but we can give you an overview of it.
- Reviews: People talk. If a company treats their customers poorly or fails to provide a high-end product, you'll often read about it online. We analyze company and product reviews to ensure there are no issues.
- Responsiveness: In this industry time is money. Broken equipment can cost a business tens of thousands of dollars, or more, in lost revenue. We make sure our suppliers quickly respond to requests. This includes clarification on a products capabilities, availability, customization requests, and more.
- Responsibility: Some companies are quick to point fingers or give customers the runaround. We make sure our suppliers take responsibility for issues that arise with their products, no matter how rarely they occur. This includes after-sale support like repairs, warranties, and the like.